COVİD-19’UN SON ADIM TESLİMATA ETKİSİ VE DİJİTAL DÖNÜŞÜM: MÜŞTERİ ŞİKAYETLERİNE İLİŞKİN BİR İÇERİK ANALİZİ̇, 333-343
THE EFFECT OF COVID-19 ON THE LAST MILE DELIVERY AND DIGITAL TRANSFORMATION: A CONTENT ANALYSIS OF CUSTOMER COMPLAINTS
http://dx.doi.org/10.29228/SOBIDER.46764
M.Berna ÇAĞLAR KALKAN